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Diamond Certified

1. Apply  Companies must apply to be certified
2. Sample  A random sample of up to 400 past customers is pulled from all customer files of the applicant company
3. Survey  A confidential telephone survey captures the customer satisfaction score based on quality.
4. Tabulation  The survey results are tabulated.  To qualify the company must score greater than 90 on a 100 scale. Rigorous standards are enforced.
5. Credentials  The applicant company’s credentials are independently rated  (license, insurance, complaint status).
6. Practices  Are the company’s business practices “customer friendly’?  It must stand behind its performance. Only the highest pass
7. Agreement  The company agrees to adhere to the Diamond Certified Customer Satisfaction Principles.
    
    
   
8. Award  If quality rating, credential rating and business practices qualify, the company is awarded Diamond Certified.
9. Monitoring  Credentials and complaints are monitored quarterly, and additional customer surveys are completed.
10. Mediation  If ever necessary, the company has agreed to participate in Diamond Certified mediation.
11.  Guarantee  A limited guarantee ensures performance.
12.  Quality  The company participates in the ongoing elite Diamond Certified Quality Satisfaction Program.

Diamond Certified

You have probably noticed that we are Diamond Certified.  What does Diamond Certified mean?  The company must go through a certification process which includes the following:

Stringent customer satisfaction research and rating